This Privacy Policy describes how Industrial Building Maintenance and Repair Ltd. (“we,” “us,” or “our”) handles and protects any information collected from users (“you”) of the website https://ibmar.co.uk/ (the “Service”).
We are committed to protecting your privacy and ensuring transparency regarding the limited data we collect.
1. Information We Do Not Collect
Due to the streamlined nature of our website, we do not collect or process personal data in the following ways:
- No Analytics: We do not use any third-party analytics services (such as Google Analytics or similar tools) to track visitor behavior, pages viewed, or traffic data.
- No Comments: We have disabled the user comment function, and therefore we do not collect any data, including IP addresses or names, associated with user comments.
- No User Accounts/Logins: We do not provide any facility for user registration, login, or account creation, and thus we do not collect associated login credentials.
- No Tracking Plugins: We do not use any additional plugins for the purpose of tracking, marketing, or collecting user data beyond the basic functionality described below.
2. Information We Collect (Contact Form)
The only way we collect personal data from visitors is through the use of our dedicated contact form.
Data Collected: When you submit an inquiry via the contact form, you voluntarily provide us with the following personal information:
- Your Name
- Your Email Address
- The Content of Your Message (which may contain other personal details)
How We Use This Information
The data collected through the contact form is used solely for the purpose of:
- Responding to your specific inquiry or request.
- Communicating with you regarding the business matter you initiated.
- Maintaining a record of correspondence for business purposes.
The legal basis for processing this data is the necessity to take steps at your request prior to entering into a potential contract, or our legitimate interest in responding to customer inquiries and managing our business communication.
3. Data Storage and Retention
We take reasonable steps to protect the information submitted to us.
- Storage: Contact form submissions are typically stored securely within the website’s database or forwarded to a secure internal email system.
- Retention: We retain contact form submissions only for as long as is necessary to address your query, complete any resulting business transactions, and satisfy any legal, accounting, or reporting requirements. We typically delete or securely archive contact data after [e.g., 6 months to 1 year] of the last interaction.
4. Cookies
Our website uses minimal cookies, primarily for essential functionality.
- Essential/Functional Cookies: Our WordPress installation or contact form plugin may set essential, temporary cookies (e.g., session cookies) that are strictly necessary for the site to function correctly or to enhance security (e.g., to prevent spam/bots on the contact form).
- No Tracking Cookies: We do not use cookies for analytics, marketing, or tracking your activity across other websites.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Service may not function properly.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We only disclose your information:
- When required by law (e.g., a court order or legal process).
- To service providers who assist us in operating our website or conducting our business (e.g., our website hosting provider), provided those parties agree to keep this information confidential.
6. Your Data Protection Rights (GDPR)
As a resident of the United Kingdom, you have certain rights under data protection law, including the General Data Protection Regulation (GDPR). These rights include:
- The Right to Access: You have the right to request copies of the personal data we hold about you.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
If you make a request, we have one month to respond to you. Please contact us using the details below if you wish to exercise any of these rights.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Business Name: Industrial Building Maintenance and Repair Ltd. Email: info@ibmar.co.uk Postal Address: 98 Brick Kiln Road, North Walsham, NR28 9XR